Documentation
The fastest path to answers. Start here before opening a support request.
GitHub Issues
Bug reports, feature requests, and platform discussions live on GitHub. This is the highest-signal support channel — issues get reviewed daily.
Open an Issue ↗Community
A Discord community for Space Duck operators is planned for Galaxy 1.2. In the meantime, discussions happen on GitHub.
⏳ Discord coming in Galaxy 1.2
GitHub Discussions ↗
Account Recovery
Lost access to your duckling account or Beak Key? The recovery page walks you through the reset flow using your registered email.
Account Recovery →📧 Email Support
For issues that can't be resolved via GitHub, use this form. Expect a response within the SLA for your tier.
✓ Message sent! Thank you for reaching out. We'll get back to you within your tier's SLA window. You can also track your issue on GitHub Issues.
SLA by Tier
| Tier | Response SLA | Support Channel | GitHub Priority |
|---|---|---|---|
| Free | Best effort | GitHub Issues, Community | Normal queue |
| Starter | 48 hours | Email + GitHub Issues | Elevated |
| Pro | 24 hours | Priority email + GitHub | High priority |
| Enterprise | 4 hours | Dedicated channel + SLA contract | Critical lane |